Resume

Technical Account Manager (promoted from Technical Alignment Engineer)

Straight Edge Technology, Inc.  |  Corpus Christi, Texas  |  Feb 2026 – Present

• Built the Technical Account Management function across an 80+ client portfolio with 3,600+ managed endpoints in Datto RMM.
• Took over new-client onboarding, redesigned the workflow, and onboarded 8 new clients.
• Automated device onboarding with Intune and Windows Autopilot, shipping 100 laptops for zero-touch setup.
• Consult with a diverse portfolio of Managed Service Provider (MSP) clients to design, implement, and proactively maintain secure hybrid-cloud infrastructures tailored to strict business requirements.
• Spearhead CMMC compliance initiatives, developing foundational compliance materials and evidence management procedures to ensure client environments meet rigorous DoD regulatory standards.
• Lead discovery sessions, document findings, and present recommendations to technical and executive stakeholders.
• Lead weekly client onboarding syncs and tenant provisioning, authoring architectural diagrams and strategic technical documentation to align environments with industry best practices.

Rig Technology Technician II

Helmerich & Payne  |  Remote  |  Dec 2022 – Jan 2026

• First line of support for 160+ remote drilling sites in 4 countries as the sole technician per 12-hour shift.
• ~70% first-call resolution.
• Supported operations through the Red Lion global outage.
• Coordinated vendor installations, equipment upgrades, and field repairs across remote drilling sites.
• Tracked system utilization metrics and maintained extensive documentation for configuration changes to optimize network performance, successfully restoring critical systems during high-impact outages.

Sr Helpdesk Technician

BWH Hotel Group  |  Remote  |  Mar 2021 – Oct 2021

• Primary escalation point for enterprise users on access, connectivity, VPN, Wi-Fi, Active Directory, and authentication issues; documented work in an ITIL-aligned ticketing system for SLA compliance.
• Fixed root causes of recurring connectivity and app issues and streamlined troubleshooting docs.

System Administrator

Professional Packaging Systems  |  Grand Prairie, Texas  |  Apr 2018 – Jun 2020

• Supported 85 users across 2 sites.
• Administered enterprise network devices, virtual machines, and servers, focusing on high availability and secure integrations for business-critical systems.
• Managed Active Directory tasks including strict access control, user provisioning, comprehensive group policies, and security configurations to protect core organizational infrastructure.

Client Systems Technician (Senior Airman, E-4)

United States Air Force  |  Altus AFB, Oklahoma  |  Jan 2015 – Mar 2018

• Supported up to 9,500 users.
• Provided mission-critical IT support in a high-security DoD environment, managing access permissions, security groups, and user accounts in strict compliance with DoD policies.
• Reported and resolved security incidents, executed corrective security procedures, and adhered to strict cybersecurity directives to strengthen organizational compliance.
• Ensured consistent operational adherence to technical documentation, established work standards, and Air Force instructions.
• One deployment; Joint Service Achievement Medal, GWOT Expeditionary Medal, AF Good Conduct Medal.

Cisco Certified Network Associate

CCNA  |  December 2025

CompTIA Security+

Sec+  |  February 2025